All VILLOU pieces are handcrafted in our studio in Vilnius, Lithuania. Each bag is made to order or in limited batches, ensuring dedicated attention to detail and quality.

We use genuine vegetable-tanned and chrome-tanned leather, as well as suede—sourced from trusted tanneries with a focus on longevity, natural texture, and often from deadstock to reduce waste.

Yes—by two hands, to be precise. Every VILLOU bag is carefully cut, assembled, and finished by hand in our studio, combining traditional leathercraft techniques with clean, modern design. We use sewing machines for most stitching, but some designs feature hand saddle-stitching for added strength and detail.

Yes, we recommend booking an appointment. We’d love to show you how we work and help you choose or customise a bag in person. Contact us to schedule a visit to ensure your time doesn't overlap with other clients. If you’re walking nearby and see us working, feel free to drop in and look around.

Most made-to-order bags are crafted within 7–14 business days. If a product is in stock, it can be shipped within 1–2 business days. You'll receive updates throughout the process.

Yes. All VILLOU models can be customised in size, leather type, colour, lining, and hardware. Reach out with your request—we’ll guide you through the options and help create your ideal piece.

Use a soft brush or cloth for light cleaning. For suede, apply a suede protector spray before use. Avoid long exposure to water or direct sunlight. For deeper care, we recommend professional leather cleaning to preserve its beauty or coming to our studio.

Yes. All VILLOU bags come with a 2-year guarantee. If you experience any issues related to quality, we’ll repair them as quickly as possible. After 2 years, we continue to care for all beloved VILLOU items—offering leather conditioning, colour restoration, and hardware replacement. Contact us for a preliminary quote.

VILLOU is built on slow fashion values—prioritising ethical labor, responsible sourcing, and long-lasting craftsmanship over mass production. Much of our leather comes from small, deadstock batches—meaning we use what's already available without creating additional production demand.

Yes. Each bag is shipped in a reusable cotton dust bag and recyclable packaging. Our approach balances elegance with responsibility—minimising waste while protecting your purchase.